📍 Serving Monroe County, NY | 8 AM – 5 PM Mon–Sat | Visa, MC, Amex, Discover, Personal Check
Nick's Refrigeration has served Monroe County since 1950. These are real reviews from real neighbors — because a family name on the door means we stand behind every repair.
Specific stories from real customers — the kind that show exactly what makes Nick's different.
My refrigerator stopped cooling on a Friday afternoon. Nick's came out Saturday morning, diagnosed the problem in 20 minutes, and had it fixed before noon. I was expecting to buy a new fridge. Instead I paid a fraction of that. Incredible service from people who actually know what they're doing.
I've called Nick's for appliance repair three times over the years. Every time, they've been honest, fast, and reasonably priced. The third time, they actually told me the washer wasn't worth repairing — and I appreciated the honesty more than the repair. That's the kind of integrity you can't buy.
I've used other appliance repair companies in the Rochester area. None of them are like Nick's. These are people who actually know what they're doing. My family has been using them for years — my mother used Nick's before I did. Wouldn't call anyone else.
We don't cherry-pick — these come from the same Google and Yelp profiles you can verify yourself.
Called at 8am, they were here by noon. Dryer wasn't heating — they figured out it was the heating element in about 15 minutes and fixed it on the spot. Quick, professional, and reasonably priced.
My parents used Nick's. I use Nick's. I'll probably have my kids use Nick's. In 30 years I've never had a bad experience. That kind of consistency over decades is genuinely rare.
Freezer completely stopped. I had $300 worth of meat in there. Called Nick's, they came same day. Turned out to be the defrost timer — $150 repair. They saved my whole freezer. Can't thank them enough.
Washing machine wouldn't spin at all. Nick's diagnosed a broken lid switch, fixed it in under an hour. Explained exactly what the problem was and why it happened. I learn something every time they come out.
Gas range had a burner that wouldn't ignite. Nick's came out, replaced the igniter, and checked all the other burners while they were at it — just to make sure. That kind of thoroughness is why I keep coming back.
Organized by appliance type so you can see feedback specific to your situation.
Fridge was making a loud humming noise and the freezer compartment was icing over. Nick's came out and told me it was the evaporator fan — fixed within the same visit. No games, no upsell. Just fixed.
Chest freezer stopped working after 15 years. I was sure I'd need a new one. Nick's came out and said the thermostat had gone. Part ordered, back fixed in two days. Saved at least $600 vs replacement.
Front-load washer was vibrating so badly during spin it would walk across the floor. Nick's diagnosed worn drum bearings. Had it fixed properly — quiet and balanced. Three months later, still perfect.
Gas dryer wasn't getting hot. Called Nick's — they checked both the thermal fuse and the gas valve coils, replaced what was bad, and explained why the fuse had blown in the first place (clogged vent). Thorough and educational.
Oven wasn't heating to the right temperature. I thought it was the thermostat. Nick's tested it and told me it was actually the bake element. Replaced it on the spot. Baked a pie that evening — works perfectly.
For 74 years, Nick's Refrigeration has grown through word of mouth. Every review here is from a real Monroe County neighbor — not a sponsored placement, not a curated campaign. Just honest feedback from people who called us when something broke.
It takes two minutes and helps the next Monroe County homeowner make a confident decision. Your review is our best marketing.
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Join 74 years of satisfied Monroe County homeowners. Call Nick's — we'll tell you honestly whether your appliance is worth repairing.